Negatives & Services

Hold/collect in-store

Your order will be kept for 3 months from order completion (i.e. the day we send your invoice). After 3 months, the negatives, along with your order envelope, will be destroyed in accordance with GDPR. We will not contact you before negatives are destroyed. It is the customer’s prerogative to collect negatives within the stated timeframes.

Negative collections (including develop only orders) are only available during our opening hours, Wednesday-Saturday 10-4.

I don’t need my negatives

Your negatives will be kept for 14 calendar days after completion (i.e. the day we send your invoice) to allow for any possible issues with scanning to be resolved. After 14 days the negatives, along with your order envelope, will be destroyed in accordance with GDPR. We cannot change the order to be collected once it’s been received in by us (i.e. you have received the confirmation of arrival email.)

Post

We aim to have your negatives posted out within 5 working days of payment. Orders are sent via Royal Mail 48® Tracked service.

For develop only orders, we aim to mail out within 24 hours of payment. These are sent via Royal Mail 48® Tracked.

Please note we only send post Mon-Fri.

We do not send send cassettes back with negatives.

Turnarounds

Turnarounds are subject to change, and times stated are a guide and not a definitive timeline. Turnarounds are subject to reasonable order standards. For example, we cannot perform a 24 hour service on 200 rolls of B&W with special scanning requests. Customers are recommended to get in touch with us prior to sending us orders that may be difficult/large.

Whilst we aim to deliver all film within stated turnarounds, there are many factors which will lead to extended turnaround times. Examples include (but are not limited to): damaged film, obscure formats, film requiring extra washing, customer special requests, lab workload (e.g. summer high season),

Sundays and Bank Holidays are non-working days.

Turbo (24 hour) service

With our turbo service, we aim to send your invoice within 24 hours or less from us receiving your film in store. The time begins from when we mark the order as received (i.e. you receive your confirmation of arrival email). We may not be able to provide a turbo service for orders with special requests (i.e. any option not on the order form) depending on the current lab workload.

This service does not apply for ECN2.

Black and white turbo orders received after 12PM on Friday are processed on Monday.

Any turbo orders received after 3PM are processed the following working day.

We reserve the right to extend our turbo times due to extenuating circumstances and issues out of our control. We will contact you if we believe we may not hit stated turnarounds.

Scans & Processing

Scans

We store your scans on our Dropbox account for 30 days from the date the invoice is sent, after which time they are moved to our on-site server. It is the customer’s prerogative to download their files; Dropbox is a file transfer medium, and not for long term file storage.

As of 2025, scans are kept on our server indefinitely, however we do not guarantee data integrity or protection against disaster. Data retention periods may change in future. Please click here if you would like all your previous scans retrieved.

Dirty/wide border scans are by their nature imperfect due to variations in frame size and spacing. We do not guarantee a perfect border around each frame.

Damaged Film

We scan every image on your roll; however, if your roll is torn towards the end, we will not scan any frames after the tear due to the damage it can cause our scanners. Generally, we will make an effort to scan the damaged frames for extra cost (£2 per frame). Please note this adds ±10 days to your order.

If your roll is heavily torn throughout the roll, we will scan it in manually, and a surcharge will be applied to your invoice. Please note this adds ±10 days to your order.

If your film is unable to be scanned via our regular 35mm process (e.g. clear-based film like Kodak 2238), we will add £5 to your order and scan the film in manually. We will not contact you before doing this.

Blank Rolls

If your roll is completely blank we charge £2 for colour/C41, and £10 for B&W/ECN2. We are obliged to charge the full processing cost for black and white and ECN2 due to the time and labour involved.

For 35mm rolls with fewer than 5 images, we remove the scanning charge from your invoice (i.e. £5 for colour/C41, and £10 for B&W/ECN2).

Dust/Imperfections

While we do our best to mitigate dust and dirt on scans, B&W scans may have some dust due to the physical limitations of digital dust reduction on B&W film. We do not rescan films due to dust as a matter of course.

Please note for ECN2 films that the REMJET removal process is not 100% perfect, and there may be imperfections on the negative/scan. We will not clean/rewash film as a matter of course, and recommend digital post-processing to retouch the image to your liking.

Damages & Losses

We treat your film with the utmost care and love, however, we are not responsible for any damages or losses in transit, which includes post and couriering from drop points.

In the rare event that there is an unreasonable level of damage to your film and we are at fault, we will not charge for the roll in question, and provide an equivalent replacement roll of film (subject to stock).

Order Misc.

Payment for orders are due within 7 days of being sent.

Digital orders are kept on our system for 30 days after being placed. If film is received after 30 days from placing the order, the customer is obliged to fill out a new form.

Any film delivered us without clear identification (i.e. name, phone number) will be held for 30 days before being destroyed. We can’t guarantee specific processing instructions unless the roll(s) are clearly marked on the metal cassette as well as the digital order form.

Customers with unpaid orders cannot place any new orders until the outstanding order is paid. This includes orders with only blank roll(s).

Once orders are in flight (i.e. confirmation of arrival email has been sent) changes cannot be made (e.g. adding turbo, TIFFs, etc.). Orders with multiple film types cannot be split after they have been received (i.e. receiving the confirmation of arrival email) in the lab.

Any orders received with multiple rolls and only 1x TIFF selected will have all rolls scanned as TIFF (and price adjusted) unless specific notes are added on the form.

Store

We do not accept any returns or exchanges of any film purchases. Unworn clothing merchandise may be exchanged for sizing purposes as per our stock levels. If we do not have your desired size we will refund the amount via gift card.